At Ai-LearnX, we value your trust and are committed to protecting your personal and sensitive information in compliance with Indian laws,
including the Information Technology Act, 2000 and associated rules. This Privacy Policy outlines how we collect, use, share, and protect your information.
1. Scope of this Privacy Policy
This Privacy Policy applies to all users of our website and services. By accessing or using our services, you agree to the collection, use, and sharing of your information as described below.
2. Information We Collect
- Personal Information: Full Name, Email Address, Contact Number, Address (Shipping/Billing).
- Sensitive Personal Data: Payment details (credit/debit card information, UPI IDs, etc.), Bank account details, Authentication data (passwords, OTPs).
- Non-Personal Information: IP address, Browser and device information, Usage data.
3. Purpose of Data Collection
- To process and fulfill your orders, including payments and deliveries.
- To communicate with you about your orders, updates, or customer support.
- To comply with legal and regulatory obligations.
- To detect and prevent fraudulent transactions.
- To improve our website and services.
4. Use of Sensitive Personal Data
Sensitive personal data is used only for:
- Processing payments securely through compliant payment gateways.
- Fraud detection and security checks.
- Complying with regulatory requirements.
We do not store sensitive payment information on our servers unless explicitly authorized by you, such as for recurring payments.
5. Sharing of Information
We do not sell or rent your personal information to third parties. However, your information may be shared with:
- Payment Gateways: For secure processing of transactions in compliance with RBI guidelines.
- Logistics Providers: To fulfill shipping and delivery services.
- Third-party Service Providers: For IT support, data analytics, and marketing services.
- Regulatory Authorities: To comply with legal obligations.
6. Data Retention
Your data is retained only as long as necessary for the purposes outlined in this policy or as required by law.
7. Security Practices
We implement reasonable security practices, including:
- SSL encryption for data transmission.
- Regular security audits and updates.
- Access controls to restrict unauthorized access.
While we strive to protect your data, no system is completely secure. Users are advised to safeguard their login credentials.
8. User Rights
- Access: Request access to your personal data.
- Correction: Request corrections to inaccuracies in your data.
- Withdrawal of Consent: Withdraw consent for data processing, subject to legal obligations.
- Grievance Redressal: Raise concerns about data misuse.
9. Cookies and Tracking Technologies
We use cookies to:
- Enhance user experience.
- Analyze website performance and user behavior.
- Deliver personalized advertisements.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be notified via email or displayed prominently on our website. Your continued use of our services constitutes acceptance of the updated policy.